DB: These codes are retrieved from a database. If the code is not available, the order will come back as "Not Found" and your account will be refunded.
SERVICE | TOOL: Please, make sure the phone prompts for the unlock code and get the IMEI from inside the phone by dialing *#06#. This service returns codes for:
MANUFACTURE: Alcatel | HTC | LG | Samsung | Sony | Kyocera | ZTE
MODELS SUPPORTED: ALL
CODES PROVIDED: Via APP only (require either 3G, 4G or wi-fi but data on the phone)
SPECIAL INSTRUCTIONS: ONLY MetroPCS USA ARE SUPPORTED! NO Other Models Supported, ONLY models Listed Above!
NETWORK NOT SUPPORTED: T-Mobile USA Mobile Device Unlock
INFORMATION: No Refunds, are given if you have the non supported firmware version / baseband / hardlocked phones. (Customer should be warned beforehand, that if they have tried a free service/tool or modified the phone firmware from original factory settings the code may not work.)
NOTE: It is very important to mention that the customer has to have data when attempting to perform the unlock, either 3G, 4G or wi-fi but data on the phone. If there is no data the unlock will be unsuccessful, once a device has been whitelisted we will not be responsible for unsuccessful unlocks. If customer has changed the original software or IMEI we will not be responsible for the app not to work (Do not install custom firmware like Avatar or Cyanogen before unlock your phone). If customer cannot find the app on its phone he can easily go to applications and make it visible but a Hard Reset will always bring the app back to the phone. Before place your order try to use the application and make sure it show "Not Eligible for Unlock", if you see "Communication Error" or "Server not responding. please try again later." do not order until you find a way for your phone to communicate properly with server. It is mandatory to check before ordering if your phone have "Server not responding. please try again later." issue. If the answer is yes then you can try to fix this error by performing a hard reset on your phone, or upgrading his firmware. Again make sure your phone can communicate with "Device Unlock App" server BEFORE place your order.
DELIVERY TIME: 3 - 7 Business Days.
All unlock codes and unlock confirmations are sent by email to the email address that the customer enters on the order form. Delivery times displayed on the website are estimated delivery time (EST...Delivery Times and Cancellation
Refunds If no unlock code is found for a particular phone, a refund will be processed almost immediately in rare cases within 24 hours of us becoming aware that no code is available. All refunds ca...Refunds
As a result of the so many fraudulent orders that we receive each day, it is imperative that we take all necessary measures to minimize credit card fraud. Therefore, we reserve the right to refuse ...Fraud Protection
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