Last Update published on the 24th of May 2018.
We want to explain to you how Unlock Pro Services obtains and processes personal data according to the new regulation. Not only do we wish to comply with the General Data Protection Regulation, but also help you understand in a clear and transparent way how we collect, use, and share information about you, and give you the opportunity to decide how your data is handled.
Unlock Pro Services is an Internet-based technology company that provides a wide range of services for the cell phone industry worldwide. We are responsible for handling the personal data transferred between our customers (the “Customers” or “Users”) and Unlock Pro Services.
Unlock Pro Services can obtain data from its Users coming from:
You will often need to purchase products and SERVICES offered by Unlock Pro Services. In these cases, we will only process the data necessary to render the SERVICE and/or contract diligently.
Your express permission is vital for us to obtain your personal data in order to give you full access to Unlock Pro Services features, products and services.
In Unlock Pro Services case, you provide your consent by:
The reasons why we need your personal information are as follows:
We will only ask you for the personal information strictly required to carry out these functions. And in all cases, the only information used will be that which you have given prior consent.
We may share your personal data with specific providers when necessary for the fulfillment of the SERVICE, to unlock or top up a device, to deliver items purchased through Unlock Pro Services, to repair a cell phone including pick up and delivery, for consultancy, management, and provision of mobile phone services or to process your complaints and disputes related to the service.
Keeping in mind that Unlock Pro Services offers a wide variety of online payment methods, operating at all times within a safe and secure environment to minimize possible fraud, we may also allow the financial institutions that fulfill these payments access to your personal data as well as other organizations dedicated to the detection, prevention, and control of online criminal activities.
We may share some of your information, as data processors, with payment service providers, payment method validators, data and payment processors or for fraud prevention purposes.
Attached for your reference, is the Data Protection and Crime Prevention Manual published on May 10, 2018, by the Spanish Agency for Data Protection which helps companies collaborate with the prevention of cyber crime and online fraud.
Of course. We would like to provide you with regular updates and inform you of any additional SERVICES, however, we guarantee you can opt out immediately from any e-mail you receive from Unlock Pro Services by clicking on the unsubscribe button in EACH AND EVERY e-mail.
The length of time we store your data is determined by different factors:
The rights you have with regards to your personal information are as follows:
You can exercise each and every one of your rights by contacting us either:
If you have any concerns, a complaint, suggestion or any other question regarding how your personal information is handled, please contact the Unlock Pro ServicesData Protection Officer (DPO) at firstname.lastname@example.org.
And in any case, you have the right to file a complaint if you consider it appropriate with the Spanish Data Protection Authority, using this link: Spanish Agency of Data Protection.
We include, for your reference, the Data protection: Guide for the citizen prepared by the Spanish Agency for data protection.
Our only wish is that you are responsible with the information you share. We can neither control nor review the legality of the information you provide and, therefore, under no circumstances will be held liable for any consequences resulting from the incorrect, illegitimate, illicit or misuse of the information you have provided. With this in mind, we understand that you guarantee that any data you provide to us is legal and accurate.
All unlock codes and unlock confirmations are sent by email to the email address that the customer enters on the order form. Delivery times shown on the website are guidelines on...Delivery Times and Cancellation
Refunds If no unlock code is found for a particular phone, a refund will be processed within 24 hours of us becoming aware that no code is available. All refunds can take around 7 ...Refunds
As a result of the so many fraudulent orders that we receive each day, it is imperative that we take all necessary measures to minimize credit card fraud. Therefore, we reserve th...Fraud Protection
ACCEPTED PAYMENT METHODS